Frequently Asked Questions

Please read our FAQ before sending us a message.

What are delivery Costs & Times?

Delivery costs & times are displayed when you get to the Amazon checkout stage.

If you are an “Amazon Prime” member you may qualify for free next day delivery.

Amazon Prime offers a FREE 30 trial, so why not sign up and see if you like it!

Click for more details “Amazon Prime Details“.

Why are all the products sold through Amazon?

We are an Amazon Associate which means that products on our site are ones that are provided by sellers on Amazon.
What we do is identify the best products available for your needs and then list them on our site so they are easy to find.
Buy directly from Amazon by clicking here “Take Me to Amazon“.

Which payment methods are accepted?

Payments for all products are handled by Amazon.

The following credit and debit cards can be used as payment:

  • Visa
  • Delta
  • Visa Electron
  • MasterCard
  • EuroCard
  • American Express
  • UK based Maestro and Solo cards

Further information on pay at Amazon can be found here “Amazon Payment Methods“.

Is your site secure? Is my data protected?

At,uk we take security very seriously.

Our website has a security certificate which means any data you enter whilst on our site is protected.
Our privacy page can be viewed here “Privacy

Additionally all payment and delivery details are entered on the Amazon site which again is secure.
Amazon’s security information can be accessed here.
Amazon Security Info“.

How do I return an item?

All returns and complaints are handled through Amazon as we are a referring site.

When you place an order you will receive an email about delivery and returns terms and conditions.

Do I receive an invoice for my order?

Yes, when you place your order on Amazon you will receive an email with all the relevant order details.

Additionally you can log onto the Amazon site and see all your orders.

Where are you based?

All postal communication can be sent to:
Knotford Nook Farm
Pool Road,
West Yorkshire.

LS21 1EA

Please note that we do not hold any items in stock at this location as all orders are fulfilled by Amazon and its suppliers.

Can we contact you by phone?

Our preferred method of contact is by email using the contact form as it allows us to keep track of all our messages.

If you need to you can leave a message with your enquiry on 01138 150 150

All enquiries in relation to existing order deliveries, returns and warranties must be dealt with through the Amazon system.

Send us an email

Please include as much information as possible to help us assist you in your query.